Frequently asked questions

Everything you need to know about ProjectInbox

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Getting started

What is ProjectInbox?

ProjectInbox is an AI-powered project inbox that automatically connects your mailbox to your projects. Every incoming email is read, understood and filed in the right project by the AI — including attachments, appointments and action items.

How quickly can I get started?

Within 5 minutes. Create an account, connect your mailbox (Gmail, Outlook or IMAP) and ProjectInbox immediately starts processing your emails automatically. No migration or installation required.

Do I need technical knowledge?

No. ProjectInbox is designed to be intuitive for professionals without technical background. Connecting your mailbox takes a few clicks. Our guide explains every step.

Is there a trial period?

Yes. You can try ProjectInbox free for 3 days with access to all features. No credit card required. After the trial you choose a Solo or Team subscription.

Mailbox & AI

Which mailboxes can I connect?

ProjectInbox supports Gmail (via OAuth), Microsoft Outlook / Microsoft 365 (via OAuth) and any IMAP mailbox such as Transip, Hostnet, one.com or your own mail server.

How does the AI determine which project an email belongs to?

The AI analyses the sender, subject line, body text and any attached documents. It matches this against your existing projects based on project name, client, keywords and previous activity. When the AI is not certain enough it places the email in the "To be linked" inbox for manual review.

Can the AI make mistakes?

Yes, occasionally. That is why there is a confidence score per email and a separate "To be linked" inbox for emails the AI could not match with sufficient certainty. You check and correct these manually.

Are my emails stored securely?

Yes. Emails are encrypted at rest and in transit. We never share your data with third parties or use it to train AI models. Read more in our privacy policy.

Pricing & subscription

What do Solo and Team cost?

Solo costs €29/month (1 user, 1 mailbox). Team costs €19/user/month (minimum 2 users, multiple mailboxes). All prices excl. VAT. Cancel anytime, monthly.

Can I switch between Solo and Team?

Yes. You can upgrade from Solo to Team directly from your settings. Downgrading from Team to Solo is also possible; team members will be removed from your environment.

How does cancellation work?

You can cancel your subscription at any time from your settings. Your environment remains accessible for 3 days after cancellation to review and export your data. After that access is blocked.

Is there a long-term contract?

No. ProjectInbox is fully month-to-month. No minimum term, no setup fee, no hidden costs.

Privacy & security

Who can access my email data?

Only you (and your team members if you have a Team subscription). ProjectInbox staff can only access data for support purposes and only with your explicit permission.

Is ProjectInbox GDPR compliant?

Yes. ProjectInbox is operated by a Dutch company and complies with the General Data Protection Regulation (GDPR / AVG). We store data on European servers and have a processing agreement for all sub-processors.

Still have a question?

Our team is ready to help. We usually respond within one business day.